Need help with OnRoady? Whether you're a driver, requester, or someone who appears in a video, we're here to help.
Contact support
Email support@onroady.app and we'll get back to you within two business days (US Pacific time).
To help us route your ticket quickly, please include:
- The phone number or email registered to your OnRoady account
- Your app version (Profile → scroll to bottom) and phone model
- The bounty ID or video ID if your question is about a specific one
- A screenshot if the issue is visual
Common self-service questions
Many common questions have a direct-answer page already:
- How does OnRoady work? Read the overview on the landing page.
- Delete my account — Submit a deletion request (works even if you no longer have the app installed).
- Privacy rights (CCPA / GDPR) — know, access, delete, correct, or opt out. See our Privacy Policy or email privacy@onroady.app.
- I appear in an OnRoady video without an account — Submit a data-subject request.
- Report copyright infringement (DMCA) — see the DMCA policy or email dmca@onroady.app.
- Terms of Service — Read the full terms.
Specialized contacts
For requests where a dedicated address exists, please email the specialist channel directly — it routes faster than general support.
- Privacy / data-subject requests: privacy@onroady.app
- DMCA / copyright takedowns: dmca@onroady.app
- All other questions: support@onroady.app
Response times
We aim to respond within two US business days to every email. Complex requests (deletion verification, dispute review, KYC re-check) can take up to 10 business days. Regulatory requests governed by CCPA / GDPR are handled within the statutory deadlines noted in our Privacy Policy.
OnRoady LLC, 101 E. San Fernando St Suite 138, San Jose, CA 95112.